Siam Mandarina Hotel Suvarnabhumi Airport - Hotel

• Everything was very quick and easy
• Test was done 10:00 am results back by 3:00pm
• Hotel was clean

• I love Thai food but unfortunately this was very average,close to airport for one night stay if you want to go anywhere be mindful it’s in an industrial area so will need to catch transport
• When we arrived in Bangkok airport they had no record of our booking lucky we had kept our paperwork

Clean hotel felt as though some staff were a bit abrupt when we first arrived but were friendly later,food was not very nice.Close to airport for overnight stay.

• Bedste karantæne hotel i Bangkok,super hurtig service med COVID-19 test og havde svar efter kun 4 timer

• Ingen

Love my stay in Siam Mandarin Hotel,staf are very Nice and profesionelle,my best regard to The Boss

• Driver was waiting to take us to the hotel. Immediate test and results delivered within 6 hours. Hotel staff extremely helpful

• No negatives

Would recommend this facility to anyone wanting a test and Go. Food was nice service was excellent from nice friendly staff. PCR test made nice and simple as well as painless. A great hotel to start your journey into Thailand

• All I could expect from an amazing hotel, and more

• None

Would recommend this service and my specific hotel to anyone and everyone. I could not have asked for a better experience.

• Very convenient for airport , though not on airport. We'll organised pick up.
• Speedy PCR test and result.

• Quite a lot of road noise

Pleasant enough hotel. Not remarkably so but if I need to overnight in BKK would use again certainly.Oddly enough though very close to the airport, (opposite side to terminals across the runways) there was very little if any aircraft disturbance but plenty of noise from very busy road outside the main hotel entrance. Should have asked for room at the rear. Annoyingly the Test package was so efficient we could have continued our journey to Surat Thani the same day but had booked flights for the next afternoon, obviously that's hardly a criticism of Mandarina. Overall a good package but overpriced as you'd expect for a country trying to claw back lost revenue. Thailand isn't alone in that enterprise.

• Nähe zum Flughafen
• Super nettes Personal
• Sehr gutes Essen zur Wahl

Alles super. Vielen Dank und weiter so. Sehr freundliches und Hilfsbereites Personal. Gerne wieder. Bis bald im September ;-)

• Staff was very attentive

• Food was ok but not great. Room service additional menu was excellent

Great low priced hotel to serve quarantine. I would stay here again. Rooms was good sized and the staff was friendly and helpful

• Very helpful and accommodating staff.

I enjoyed my time at this hotel very much. The staff were courteous professional during my stay. Thank you for making my time in Thailand begin in an enjoyable way.

Very polite made the whole process pleasent Staff friendly and food was above average served hot by a knock on the door Results also to the door Would use again if Test ang go still opreating

• we are allowed to walk around after negative covid test

• Old facilities
• Room not clean
• Meals are not in variety

Foods are too spicy and menu is no variety I stay for 10 days and they only clean the room twice We repeatedly requested the lunch to be provided by 12am as we have children but we have to wait till nearly 1:00 pm to have the foods almost every day

• Very helpful staff but have no power it seems to action problems

• Reported safe problem promised manager would see to it never turned up in the whole week

Food is abysmal no idea of what western food is cold baked beans and salad for every breakfast, although the ‘extras’ in the room service book seemed from the photos better food was available ‘at a price’ Helpful staff no idea about manger as never turned up to sort out broken safe. Ok for one night however any longer would be a poor choice. Bathroom had extensive use of Sealant to fill cracks and holes around drains, taps and fittings brown with age and seals around toilet yellow with possibly something else. Unfortunately this app fails to let me upload the photos. Resented paying such a high price for the dated poor accommodation and poor food. Convenient for the airport and the Covid testing was adequate but in itself lacking as no 2m rule, no temperature taken and no insistence on the use of hand sanitizer, but you have to chase the results up. You do your own daily temperature testing and ring down with the number you choose or the temperature you took. However as I said the staff were very helpful of doing runs to the local 7 eleven and the odd food parcel.

• Aircon really good
• View of airport good as advertised
• Transport from and to airport good

• Could not use bath, only shower as tap selector for bath not working.
• WiFi only worked well near entry door to room. Did not work well from bed room area.
• TV difficult to operate.
• Had to contact reception to arrange breakfast on day of departure as breakfast not delivered.

Food was okay as was food delivery times. Bed was spacious and comfortable. Staff were helpful. Nice a close to airport making cost of transport from hotel to airport cheap..300baht

• None

• Lack of communication among hotel staffs
• Staffs are very unprofessional
• Being treated unfairly

FIrst-day arrival at the hotel, greeted by first staff handed in all paperworks (Thailand Pass) Since I entered with a Thai passport I do not need to provide insurance however, the staff keeps asking me for insurance 3 times. I selected my meals before heading outside to get my first PCR-Test. I came back and my meal selection was missing from the table. I'm assuming it was picked up by the hotel staff member. Again I was asked about insurance and also my passport. The staff took me up to my room but the key that they gave me was not able to open the room. The staff asked the cleaning maid to open up the room so I could get in (the card was never replaced) . I got into my room before 11am. I asked them about my meal and they said it will be served in about 45mins after I've checked in. I waited until almost 2:00pm when the meal wasn't served. I called the front desk and asked about my meal for the day. They asked if I had chosen the meal. I said yes they will look into it. My lunch came after 30mins. I also asked about the time that the food will be served each meal. The front desk was provided with the wrong info. I was told 6:00am-7:00am for breakfast, 11:00am-12:00pm for lunch, 6:00pm-7:00pm for dinner.

The second day morning I waited for my meal until 8:30am. I called the front desk asking where my food was. I was told the same thing that if I pick my meal for 7 days that I'm staying. They asked me if it's ok for me to add the hotel "Line ID" which is an official social account. So it's easier to communicate. So I then selected my meal for the second day. At 5:00pm I received a call from the nurse staff asking if I could check my temperature. I told them I was not informed about it at all and the proper tool was also not provided. So I called the front desk asking for information. They said they will send someone up to my room with the thermometer.

The third day at 9:00am. I have not received my breakfast meal. I called again and they also asked me if I pick my meal. I told them I added line officials and no one ever sent me any information regarding meal selection for each day. I read online that staff members will confirm meal selection each day through line officials. I never get any messages. They will bring the paper meal selection for me to choose and I was told to leave it in front of the room which I did as they were instructed.

On the fourth day, I did not receive my breakfast within the time window that was told by one of the staff. I called and asked them the same question I've asked for the last 3days. A few moments later I received a call from the front desk and was told by the staff that they lost my meal selection paper (again) I waited until I finished with my meal and I made the call and asked to speak with the Manager who is currently in charge I pointed out my concerns to him I don't remember his name. He apologized for what happened. But it doesn't end there.

On the fifth day, I had to go downstairs and get my second PCT test, I was notified by a staff member. They came up to pick me up and bring me downstairs. The testing didn't take long. I finished and came up to my room but I was not able to get into my room since day one the key card wasn't working and never got replaced with the working keycard. I went downstairs and saw 7-8 staff members by the front desk. Most of them were looking at their phones don't even pay attention, or wanting to work.

Honestly, this is the worst experience I ever had, If the hotel isn't ready to serve the programs that are mandated by governments. It should not be part of it. I was mistreated just because I speak Thai and not a foreigner. The majority of people who are staying are mostly people from other countries. And does not seem to have any issue with the customer services. I just happened to be out of luck that got treated very poorly during my stay for 8 days 7 nights at the quarantine program.

I would not be returning to this hotel. I'm hoping they will improve their customer service because this hotel does not reach a 4-star rating and is far below that based on my experiences.

• Good service, facilities

Exceeded our expectations, especially with the food and rooftop area. I would recommend this hotel and used it previously for test and go in 2021.

• Employees were nice and the Covid test was professionally executed.

• Old and on right on the interstate.Needs renovation. Did not provide me accurate refund of unused days.

Needs Renovation and had surprisingly bad food. The hallway was poorly air conditioned. Convenient to airport, but cannot walk off the property without being in danger of interstate traffic.

• Positive: room size and clean
• Very close to airport but no sound noise

• Very bad food. Cold food. Hospital food.
• Bad run service. They take an hour to get u a beer.
• Spent an hour to go my pcr at the hotel gate in hot sunny day till they allowed me in.

Please be more international in your customer service and customer care. Provide better food. Treat the travellers like normal human not like a disease person.

• Staff were very nice and professional
• Rooms where very decent and comfy overall

• The room service was done through LINE, and sometimes it would take an hour before the staff would even see it
• The ASQ food menus got repetitive after 7 days and I was only using room service towards the end

Overall this was a great experience, but only issue was the LINE chat for room service — slow and unresponsive at times. Other than that, it was fine.

• Very fast response once we booked

• Zero response when we requested to cancel the room which happened because of Thailand new regulations

I will never ever use this service either this hotel anymore. Very bad experience! Everything so bad

We were very pleased with the size of the family suite. There was plenty of space for our family of four. There was a spacious primary bedroom with king bed and big closet. This room connected to the entrance room which had a couch and chair set with coffee table and a dining table with four chairs and two twin beds.There was also a shelving area including a mini fridge. This was not a crowded space. It felt quite spacious and since the main room was a corner unit, there were two large windows with views in opposite directions and lots of light. The bathroom was separate from both rooms and included a tub/shower combo and there was plenty of counter space by the sink.

We all loved the comfortable beds. This was one of the best features of our stay! Usually we have found that beds in Asia tend to be hard, but these beds felt like they had memory foam toppers. Also each person had two extremely comfortable pillows.They were some of the best pillows I've ever had the pleasure to sleep on! The excellent beds and pillows made our stay so much better after a long flight and jet lag.

Also, we were very impressed with the abundance of food. For every meal there was a main dish per person and an additional generous sized salad/fruit tray per person which often included nuts or cheese cubes and a small dessert. There was so much food that even my three teenaged boys could not always finish it! It was convenient to have the mini fridge to contain left overs when needed. We also were able to choose our meals for the next day. Upon arrival we were given a packet of paper menus for each day of the week. Each day there were three different choices for breakfast, lunch and dinner. I loved that there was always a vegetarian option for each meal. We marked the menu with our meal selections for the next day and left the menu outside our door so that the staff would know our orders a day in advance.

My boys were doing online school and found the wifi to be adequate for video classes. It was not perfect. Sometimes they lost connection, but overall it was fine.

In general, our stay was very comfortable and pleasant. I would be glad to stay there again under non-quarantine circumstances!

• Smooth and effective

• None

Result back same day, so it didn't keep us longer than expected. ....................................