Recently tried to send money to family through wise. Never had problems before. But last transaction refused. Wise say it's because Thailand has changed banking rules. Your name from sending account has to match bank account name in account Thailand. How can you resolve this is the question?

Hi I have a non o visa for 90 days, based on retirement. I am going to do an extension soon. I have transferred the 800000 BAHT,from the UK, two months ago. I tried to get a Credit advice statement from Kasikorn bank. They gave me one but some of the transfers I did with Remitly were not included. Anyone any ideas what I can do. Is it possible to take transfer receipts from the UK to prove they are foreign payments