ไฮแอทเพลสกรุงเทพสุขุมวิท - Hotel

• Clean room
• Food is excellent, only had local food so dont know about other options
• Nice rooftop bar
• Staff helpful

• The results of our test was not confirmed when it came in. I had to call down to check as i know staff changes. We did get results but after 8 hours. The bad thing was that hotel phoned us next day 7.30 am to give results, luckily i had confirmed night before otherwise we would have been locked in to the morning call

Local Food is great. Beds and room comfortable. No place to eat in the room. Tv placed in weird position.

• Airport pick-up
• Good, safe driver
• PCR test at hospital
• Efficient check-in
• Extra water delivered quickly
• Early notification of PCR result
• Efficient check-out
• Able to leave luggage

• Food (dinner) was poor, and not up to the standard of when I did 14 day ASQ at the same hotel last year.

Please see my comments above. I have nothing more to add, and am now just putting in extra words to

• Room is very clean
• Bed is comfy
• was given the printed PCR test result during check out

• airport transfer is good but allowing another guest of the same vehicle to eat in the car on the way from airport to hotel.
• Food is not hotel grade. did not expect much from the previous reviews but it was still worse than my poor expectation. Portion is very little and only few pieces of meat with a lot of flour(sweat & sour fish). Drinks and desserts are very disappointing too.

Room and service is good but Food really needed to be improved for long term business! the food taste worse than any street food in Thailand.

• comfortable and convenient, staff were helpful once you checked in

• Booking process should be improved. No responses via email or online and required to call the hotel directly. Imagine how difficult it is with international call to speak to the hotel in order to complete booking. Why we do have online booking but not utilize the technology?

It would have been more convenient if every AQ hotel has the packages available to reserve and complete booking online. That would draw more travellers to the country.

Cela s'est très bien passé à tous les niveaux, nourriture, propreté, et gentillesse du personnel, et les 7 jours sont passés relativement vite !

• Airport transfer PCR test and check in is smooth and efficient

• Foot quality to improve

The booking for ASQ was quick and efficient via email with quick acknowledgment and turn around. The hotel staff is also attentive to detail to facilitate the Thai pass application.

• Good reception

• Nothing

I had a very good time with the Test & go 1 Day

Very nice room, Room was clean I had 3 good meals.

• The hotel was well organised & communicated well with me.

• My Covid results were delayed.

I would use this hotel to quarantine in again. They communicated well & were well organised. The collection from the airport was swift & I didn’t share with anyone. I was tested on arrival at the hotel & should have had my results at 4pm. Instead they were later into the evening. The paperwork was all in order & a helpful receptionists printed where I could have my second PCR.

• Comfortable room and quiet

• Expected better quality food from a Hyatt facility. Disappointed as well below average food often arriving cold. Poor show Hyatt, poor show!!
• Limited TV channel selection for guests quarantined for considerable time
• WiFi slow at times and drop out

I would like to highlight the following to anyone required to stay at an AQ facility and then travels onwards to their home, workplace, etc;

1. Start your AQ accommodation booking process at least 3 weeks in advance of your journey
2. Consider your arrival time at the AQ facility before arranging any travel on completion of your quarantine. If you arrive between 00:01 & 18:00 you may check out 1 day before the date specified on your AQ Confirmation Letter, see the attached image end of paragraph. My example was arrive on 29.12.21 at 08:30 and check out on 13.01.22. However I was allowed to check out on the 12th at my own choice

• Quick transportation, check in and service

• This room had no balcony, so I would not recommend for a long stay

The pick up at the airport was speedy, van nice. Check in and covid test also went quick, all together after landing I was in my room in 1,5 h. Room was big enough, clean and comfy, bathroom had shower only. No balcony so I would not like to stay very long time locked up. I payed extra and got quick lab test results and was out in 6 h. Decided to stay w my girlfriend and changed room for an extra charge of about 1000thb. Guests not allowed in Aq floors. Recommend.

• Excellent

• No visitors

An excellent hotel in a great location, first class service with meals and extra beers, just around the corner from my daughter in law.

• Great location

• Terrible service levels

Coordination of requests were poorly followed up and, with full respect of being in a foreign country, but English competency was very weak

• Comfortable room
• incredible view
• efficient services

• Email communication sometimes slow, did not answer some questions
• Made a mistake on food order without realizing, did not get a call to correct it

It was excellent for test and go and probably for AQ as well. I wish they offer free bottles of water. Would be terrible without it for any stay longer than 1 day. Room was a good size. Bed was super comfortable. Complete bath amenities provided.

• View, room size , bed

• Food , but shure of Quarantaine

Alwaxs again , perfect organization for PCR test, nice stuff , good room , i get a update to a nice view suite

• Excellent facilities

• None

The booking and transition from the airport to the AQ HOTEL was very well organised and apart from the Bangkok travel problems, everything went smoothly and was just what was needed after my flight

• Comfortable
• Clean and clean
• Very silent room

• Nothing bad to say about hotel itself

As many of my friends experience Test & Sleep. Covid nurse told to call when result is ready. It was already in the evening, but nobody called to my room. I had to request my result by phone the next day before 11am. I wish to spend time at pool and restaurant after got negative result back. But no time to do so. Zero points from information. Overall highly recommend this hotel and its great service. Hyatt never dissapoints you.

• Upgraded our room to a suite at no extra charge.
• PCR testing was very professional and timely.
• Food was good.

• Could not contact the front desk from our room phone.

Excellent accommodations. Great view of the city. Hotel staff were helpful. PCR testing was done immediately after we arrived.

• Service excellent

• Food terrible

Helpful, welcoming &prepared. Staff friendly and had all the answers. A great welcome back to Thailand after approximately 20 months absence. The testing set up and explanation very efficient.

• good room
• good location
• good foods

• some food portion is too small

Highly recommend this place, I will definitely stay at this place again if i have business or related matters in the area

• Professional Service throughout my stay
• Nurse/Swab Test on site
• Lots of food options to order through their online menu
• The room was very clean with plenty of amenities
• Wifi is strong enough to do remote work/take video conference calls

• Rush Hour traffic to this location (mine was around 5/6PM) was pretty congested - took us over an hour to get from the Airport to the location.
• No particular issue for one night, but the windows don't open so wouldn't recommend if you're going to do a longer quarantine stay here.
• They didn't update me on the check-out date about my test results, I had to call them to find out around 10.30AM that I was cleared to go.

Pros and Cons list above should contain all my findings from the Test & Go experience at the hotel. Thanks!