2.2 Deluxe Room
แง่บวก- Food would have been nice if they'd bothered bringing it up while it was still warm
เชิงลบ- Everything else - the room, the service, the attitude - all appalling.
Without a doubt, in 12 years of coming to Thailand, this is the worst hotel we have ever stayed in, I spite of being 3 times more expensive.
We needed somewhere for a 7-day ASQ package on the east side of BKK as we would be heading onto Chachoengsao after quarantine - this meant we only had a choice of 2 places - Both looked fairly similar, so we picked the one which advertised a balcony so we could get some sun and fresh air. Turns out the 'balcony' is only 18" wide and faces northeast, so not a lot of sunning to be had.
It didn't start well as we'd asked for a double but were given a twin, and had to drag the beds together - not ideal as one was 3" higher than the other.
Although our room looked similar to the ones on the website, the pictures must've been taken about a decade ago, and it hadn't aged well. The original floor had been badly covered with some sticky vinyl, which was all bubbled up and uneven. There was even a hole in it which had been patched over with some bright blue tape, and there were actually nails sticking up through the floor by the balcony door which stuck into your feet if you weren't careful where you stood.
The shelves were hanging off the wall, and we were always worried they would fall off when we walked past - just like the shower knob did, which appeared to have been broken and stuck back on with chewing gum. Shower tiles were covered in mould, but even that wasn't as disgusting as the fungal cultures growing in the ice tray in the freezer!
The single redeeming feature would have been the food as there is obviously a decent chef somewhere in the building..... unfortunately, they leave the food to stand so long before bringing it up that it's stone cold and spoilt by the time it reaches the room - just more of the 'couldn't care less' attitude we got from the place. The whole feel was that they'd got your money as you didn't have a lot of choice where you stayed - and they didn't care less about the quality of your stay.
Whenever you spoke to them by phone, they were really condescending, and just acted like they thought you were stupid - luckily my wife speaks Thai, and they took a better attitude with her.
Final straw was that, although we tested negative on our 7th day there, and so should have been able to leave on the 8th (as per the regulations) they made us stay an extra day because, apparently, they didn't count the first day we were here! Just a further scam to make more money.
Basically, once you've arrived, they know you're pretty much just a prisoner, and that's just how they make you feel - you're the cash-cow with no rights, and they're certainly not going to put themselves out to provide any real standard of service.
Don't believe the reviews which mention Internet TV with mirror link either - maybe someone was lucky, but our TV was pretty old and basic.
I know Thai hotels often don't compare to western standards, but we've stayed in enough places in Thailand over the last 12 years to know that this place really is a hole by any standard!