Citrus Grande Pattaya - Hotel

• Balcony
• Good television
• Good wifi
• Good food selection
• 3 meals a day

• Haphazard food delivery times
• Food most of the time cold
• No communication about second PCR test

Check in was quick and first PCR test had to fill out meal menu for the 7 day stay which I think added to the confusion over what meals we were supposed to get leading to numerous phone calls to reception also trying to give out all the meals at once is not a good idea always saw the staff pushing the trolleys full of meals down the main road from the restaurant kitchen a better idea would be to serve one block of rooms at a time

• Food always COLD and NO Microwave to warm it up and not always what you ordered NO RULES regarding CLEAN TOWELS BED LINENS or Dispose of Rubbish or even exercise after 2nd PCR

Lady on Reception not very FRIENDLY or HELPFUL did not send us for PCR on 5th Day as we had asked for 😡

• Clean room

• No communication
• Uneatable food
• Only one person speaks English.
• Very rude reception.

I will leave a detailed comment when I check out and have left review on outher sites. And I will update this review soon

• Zero

10 days no fresh sheats, no fresh towels, food was not i fill in the paper, terrible. I must pay and the insurance pay because i was positive for covid.wifi terrible. Worst hotel i ever had !!!!

• No

• Food was always cold
• staff speaks very poor english and can’t help
• the lady at the reception is rude and not helpful
• even after the second good test they didn’t let us stay near the pool

Horrible service, rude staff, try to avoid this hotel and find another one with adequate staff, the worst experience

The hotel did an excellent job picking me up at the airport and bringing me to Pattaya. Covid test was completed quickly and the results were available 24 hours later. Overall it was well done.

• Good food, good bed

• Food could be a bit more hot

Pick up at airport Was ok, minivan with 2 other guys. Check in easy, test as well. Result arrived next morning. Food Was good. Room everything fine for one night. Nice bed. Good view for the firework.

• Fast tested

• no

satisfied good AQ service Clean hotel Friendly staff Recommanded Good location Fast test andearly result

• All done OK.

• No negative.

All done very well.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.ok

• hotel location

• After PCR test negative, guests are allowed to go outside as long as they stay at the hotel at night. During all my stay there was NO ONE to check the guest's attendance whether they "complied" with the rules and regulations or not? NO GUARD at the bldg, everyone could move as freely. I've raised the question and the reply from the front desk staff was "the guest was informed to come back"? What if they DON'T? I personally have a home in Pattaya however I complied and came back every night. NO ONE at the hotel to check anyone on quarantine rules and regulation.
• Quarantine hotel should have the attendance's check in and check out "all the time" to make sure the guests comply with the rules.

Very disappointed as Citrus was a quarantine hotel but NO strict measure applied on guests moving around.

• Clean modern room, excellent organisation from airport to hotel and test and go test results came back after 8 hours

• aircon not good, WiFi not brilliant

On arrival at Bangkok airport there are dozens of hotel signs to look at, better just to shout the name of your ASQ and they will find you ! Transport by mini bus to hotel with 2 other people PCR test done in reception on check in an easy quick process and off to the room after choosing A or B food option and taking a bag with sandwich, drink and treats. The room was modern and clean but the air on was freezing and had to put to 28 to be comfortable . The food arrived but was luke warm at best by the time it arrived I kept calling reception to ask they let me know immediately my test result came back from the hospital which they did after 8 hours so I was free to leave at 8 pm without staying the night but some people like to stay I found the experience well organised, well done to all involved 🙏

• Efficient, well organised system in place.

• Arrived before meal time and wanted to order something to eat as quite hungry from a long transit in Singapore, but food did not arrive and had to wait till they served the evening meal.

Quite impressed by the system Thailand has in place as it is very well organised and the process through immigration and document check was fast. Less then an hour from disembarking plane to the arrivals hall where hotel representative was waiting. Transfer to hotel and testing at hotel fast and efficient, checkin process problem free (as long as you have all the correct paperwork printed out).

• nur 2 Flaschen Wasser für 26 Stunden Quarantäne
• im Bad kein warmes Wasser
• Zimmertelefon funktioniert nicht
• Keine Reaktion auf E-Mail während der Quarantäne
• wenig und schlechtes Essen

Kann die Unterkunft als Quarantänehotel nicht empfehlen, siehe die negative Bewertung. Hatte während der Quarantäne keine Kontaktmöglichkeiten mit der Rezeption des Hotels. Essen kann auch während der Quarantäne qualitativ serviert werden.

The limo was not waiting at the airport but the hotel had a driver sent out ASAP. ..................

• Trouble free pick up, helpful staff and comfortable accommodation.

On arrival I was also asked to book lunch the next day which I refused saying that my P. C. R. test results should be received by then. No problem I received it and left without having to pay for another day.

• BED WAS COMFORTABLE
• resonably efficient covid testing

• PAID FOR TAXI BUT HAD TO SHARE VAN WITH OTHER GUESTS . i ASSUMED WOULD BE PRIVATE TAXI AT PRICE CHARGED , NOT COVID FRIENDLY TO SHARE
• Food ordering was chaotic . My lunch order never arrived
• Then wrong dinner order arrived too early to enjoy and was nearly stone cold. I rang to inform and asked for food later . something i did not order or like turned up , cold again . THen my lunch was delivered 7 hours late , cold again
• I paid extra for a pool view room . from balcony you could see only about 1 metre of the pool . rest was unattracive nearby buildings
• No surprise breakfast was deivered very early and was cold by time i found it outside the room

I arrived at airport early in the morning tired and stressed with the whole covid and new pass rules . If you read my above comments it can be no surprise i left the hotel the minute i was able to . The location is uninspiring at best

I Recomend Citrus Grande highest because they give an excellent service and next time in January I will come back. Thanks!

• TV programs

• nothing

It was a quarantine of 7 days without any problem for me. the staff was helpful, the food was correct, many TV channels from a lot of countries ... nothing to write about this week, because a quarantine is not interesting, and i see nobody....

• The welcome on arrival was professional, friendly and the medical staff took my temperature, and PCR test efficiently (special thanks to Steve)
• The choice of food (either Thai or European) on offer was good, and the portions were more than adequate
• WIFI on the whole was very good (there was a city wide power outage which knocked the WIFI out, but the hotel service team were quick to remedy the problem)
• The room was clean, and very comfortable
• The bed and pillows were very comfortable and assured a good nights rest
• There were sufficient towels available
• Sufficient water was provided for the entire duration of my stay

• The only gripe I have was the food was only warm when it was delivered - however considering the the hotel occupancy and that all the food had to be delivered by the hotel staff individually i feel this was a small price to pay

Considering the mandatory COVID restrictions the Citrus Grande Hotel were required to comply with the service was very good, and the staff were friendly, professional and very helpful and offered good value for money. Should my employee require me to travel overseas I will definitely return to the Citrus Grande ASQ Hotel to complete my quarantine. Once this China virus pandemic is over I will have no hesitation recommending the Citrus Grande Hotel to friends and family.