Grande Centre Point Hotel Terminal21 - Hotel

• It was the worst service in my life.

The TV does not show because the antenna wire is off.I arrived at the hotel in the evening, but I couldn't arrange a meal due to the negligence of the hotel.Nobody answers when I call room service.After all, I went home without eating at all.

• I arrived late at night and it was smooth.

• On the site, it seems that you can choose a smoking room.
• However, at check-in, I was told that there was no smoking room.
• However, I can put up with it because it is one day.

Even if you try to make a reservation on the ASQ.in.th site, you will be making a reservation on the hotel site. Moreover, the hotel site was not perfect. After all, I made a reservation by email with the person in charge of the hotel. Think of the ASQ.in.th site as just looking for a hotel.

• Average 4 star hotel at best

• No receipt for PCR test by Bangpakok9 Hospital

• More than a week after I made a request for the PCR test receipt from the hotel and Bangpakok9 Hospital, no any response from the hospital staff yet. This is unacceptable. This is illegal. This is against a basic law. Why on earth the hospital cannot give a receipt for what I have paid for?

• Food is average. The Japanese sardine fish is in poor quality.

• Waiting for almost an hour for hotel staff to pick up my baggage when calling for a check out.

• Staffs were helpful. Professional. Prompt services, andaccommodating.

• None

Convenient location, helpful with luggage, arrival and departure were quick and efficient. I will come back again.

• Single occupancy car from airport.
• Easy check in.
• Efficient covid testing.
• Great room.
• Good choice of food served in room.

• Non

Overall I was very happy with the whole service provided from pick up at the airport where the driver was waiting on my arrival. Check in was straight forward and the receptionist explained the process of testing. After check in I was taken upto the covid test which was carried out efficiently, then shown to my room. Meals are ordered via web - I felt a good choice was available. The room was spotlessly clean and very comfortable. I checked in around 8.00pm and received my test result the following morning around 7.30. I would definitely stay here next time for another test and go if we still have to do it.

Good service, have one hour outdoor free time, clean environment, AQ service. Provide ~4 kinds of food in menu can be choosed.

• Great comunication throughout
• Greated at airport quickly, and waited no more than a few minutes before being driven to hotel
• Checked in and given PCR test at hotel, then taken to room on 21st floor
• Good choice of food for dinner and breakfast offered

• None really, couldn't work out how to turn off light by door though

Would really like to say how good my experience was here for my test and go stay. From start to finish, no issues. Everyone I dealt with at the hotel was super helpful. Have now found out that using line, is the quickest way to ask questions. Replied instantly, amazing. Hope to be back soon

• Fast process of check-in

• None

The room service menu should be more selections. Would be nice if there was a Spa and massage services inside the hotel.

• Nice hôtel

Everything ok transfert airport test arrival in the hôtel Everything great my Family happy I come many time in thailand ❤️😻🙏🏼

• Test and go was executed very efficiently.

• None

Using the test and go through Grande Centre Point Terminal 21was efficient and well executed. Would recommend to anyone needing test and go.

• Efficient check in and testing
• Quick results

• Inflexible meal options
• No credit or offset for unused meals

Unofficial pick up at the airport, followed by a quick check-in at the hotel. On-site PCR testing at a dedicated floor which made the whole process very simple and convenient. We tested very early during the day (8 am) And had our results back by 4 pm and so were able to leave the hotel.

No credit was given for an unused evening meal for for all the following morning’s breakfast (as we had already checked out).

It would be nice to have some credit for these against a fully charged room service lunch.

• Spacious room, clean, great location

• Restaurant and menu is not tempting
• No large shower head like other 5 stars hotel.

Shower is so so, and food menu is poor, but otherwise it was a great experience and will consoder coming back on my next trip

• All was perfect!

All was perfect to the moment when i was bring to airoport until i go out next day!thank you much

• Room is really comfortable, food are really nice and the service is awesome.

I highly recommend this hotel. Room, food and specially the staff service makes me satisfied. They are really good.

• Top class services both by hotel staff and medical team

• Airport pick up vehicle could be of superior quality considering the premium fees paid.

The use of the ATK test kit not well explained including the Morchana App. Rest all is good, Bangkok City is well managed in terms of COVID protocols. Thank you

• Very clean and modern hotel and room interior. Convenient, quick and friendly room service.

• PCR test result needed more than 12 hours to come back, where in other places this could be done in less than 8 hours.

Overall a good Hotel experience even though VERY disappointed with the turnaround time for the PCR test results. Very clean and modern hotel and room interior. Convenient, quick and friendly room service. Super friendly staff in general. PCR test result needed more than 24 hours to come back, where in other plattes this could be done in less than 8 hours. I got a clue later on (too late for me): for an extra 2000baht you can accelerate the turnaround time…

• Room comfort
• Meal choices
• Ample amenities
• Staff friendliness

• Communicate issues ( mostly hospital staff)

This was my second ASQ stay in a year and compared to my stay at Anantara Riverside last year, this was far superior. I am very "old school" and didn't use Line or QR codes to give my temperature and pick meals however the staff provided paper options & calls to the room for temperature checks, twice a day to satisfy that requirement. Considering that the government regulations changed mid-stay, the staff communicated sufficiently to allow me to leave after 7 days versus my pre-paid 14 days. I chose a refund versus hotel credit for the dollar amount difference. The room was spacious and although it did not have a balcony, as did Anantara Riverside, I didn't feel cramped or anxious. The television channel choices, meal variety, and quality were sufficient with a few exceptions. The in-room menu options were fairly priced and of good quality. Hopefully the restrictions will be lifted however if you must have an ASQ stay, Grande Centre Point - Terminal 21 is worth the bit extra without wasting money.

• Clean and comfortable room

• It would have been more comfortable if I could rent a vacuum cleaner.

Very comfortable room and equipment and Hotel staff were very kindness. Each food was also very good for Japanese.

The room is nice and comfortable. The food is also good. They alway keep in touch with us during our stay and the hotel staff are friendly and kind.

• Clear guidance, good facility, variety menu items, nurse services and comfort stays

• None

Overall, great stays while on quarantine period. Clear guidance, good facility, variety menu items, nurse services and comfort stays