Hôtel New City - Hotel

• * Privacy
• * Cleanliness
• * Convenient for RT-PCR testing
• * Excellent and convenient transfer from the Airport to the Hotel
• * Hotel's location is not too far from the Grand Palace and only walking distance to Khao San district

• Should add 3 meals into the total cost of stay, instead of just only breakfast on the following day.
• Should not deduct the fees for not staying on the 5th day

Overall, the hotel provided excellent services for us to stay on the first day in Thailand. We were on the "transition period" because we originally booked the 1st and 5th day of staying with RT-PCR test, before the new government regulation took effective. We needed to book the 1st and 5th day stays because of the Thaipass requirements. However, the Thai government changed the procedures to allow the visitors to stay only the 1st day and performed their own ATK test on the 5th day. Since the 5th day is no longer required us to stay, we decided to ask for the total refund paid for the 5th day. Before the refund could be authorized, we were deducted (penalized) for not staying on the 5th day by the hotel. Even though this is not too big of the deal, it bothered us regarding the concepts because the 5th day stay was no longer mandated by the government. We should receive full refund on the 5th day without any penalty.

However, this inconvenient thing was just a small amount and neglectable when comparing with overall services that we received. My wife and I were enjoyed staying here and hopefully, when we have opportunity to visit BKK again, we will stay at this hotel.

• Pick up alone from airport to hostel
• Quick PCR Test on arrival
• Quick result of PCR Test
• Breakfast

• Very expensive first night, I lost money and I would prefer to spend my money to other attractions

If I would repeat this experience, I couldn’t live that another time beacause so many restrictions and I lost my time and my money. I will wait scrap all restrictions before make another trip in Thailand

• Clean room.
• Spacious.
• Fast wifi.
• Good food.
• Friendly staff.
• Quick response.

• Closed window.
• Limited TV channels.
• Signal issue in english TV channels.

Rooms are clean, spacious and comfortable to stay. Varity of food and good taste. Friendly staff and quick response for any support. Must recommend.

• Clean room
• Good food
• internet very good
• PCR test very fast

• wall or ceiling not good enough for protect noise from next door room

Totally, it's a good place to AQ. Location is near travel destination, Khaosan road, Grand palace etc.

• Comforteble quarintine and warm and friendly staff

Rooms are comforteble, staff makes you feel realy welcome. The staff is friendly and warm. Service, accomodation and food is realy good!

• Everything good 👍

• Nothing to say

Value for money 👍👍...Nothing to complaint. No doubt about food especially muslim😉👍. Hospitality was good.

• Room is very spacious, including the bathroom.
• Beds are comfortable.
• Food has been excellent with a great variety and flexibility to suit allergies and tolerances.
• Service staff have been incredibly helpful and easy to contact 24 hours a day.

• Not negatives, but suggestions:
• Could do with a dining table rather than a coffee table for somewhere to sit to eat or work. The desk in the room is not big enough for two people to do this.
• Have an alternative place to have outdoor time if the designated space is unavailable.

Hotel staff at the airport were very friendly and helpful, guiding us to where we needed to go. Hotel van was very clean. On arrival, staff were still super helpful, from taking our stuff to our room to answering any questions. The food has been excellent and beyond our expectations with a great range. You can select the times you want the food to be delivered to your room making it flexible. If we ever had any questions or queries, staff were quick to respond. Inside the room, you had a good amount of clean towels, washing up liquid and your own plates and cutlery for you to keep in the room. Our quarantine experience has been better than what we expected and we would definitely recommend the hotel to anyone who may need to quarantine on arrival to Thailand.

• Hotel is very clean,welcoming and friendly staff 🥰🥰 I recommend everyone to this hotel

Hotel is very clean,welcoming and the staffs are so friendly staff and the provide good quality meals.

• Friendly and accommodating staff
• Easy transfer and check-in process
• Flexibility
• Lunch/Dinner choices
• Rooftop terrace for 45 minutes a day

• Slow to collect rubbish outside the room
• Breakfast
• A few mosquitos - which was surprising on the 6th floor

I was unlucky enough to time my trip back home to Thailand during the one month or so when Test & Go had stopped...but lucky enough to choose a hotel that did a good job of making the week go quickly. Sizable and comfortable room with a good bed and a variety of healthy and tasty food choices was half the battle. The whole process was efficient and well-managed. Well done Nouvo City Hotel and a special mention for Kh, Arnat who looked after me.

• Kind people, good service, good communication.

• Food was sometimes not at a hot temperature

It is a good hotel to stay with kind people and very good service while being in quarantine. Very helpful and good in English.

• Reserva incluida pcr con toma al hotel

Buena recepcion tuvieron mucha disposición a cambiar la fecha de entrada ya que retrasados el vuelo por contratiempos en los aeropuertos Ellos muy buena disposición en cambiar fechas sin cobros extras

• Everything

• None

2nd time staying here. Rooms are spacious and clean. Foods are delicious. This time wifi are much faster. Definitely my place to stay in thailand. Staff are friendly as well

• Cleanliness
• Space
• Natural light
• Bed comfort
• Water pressure
• Equipment
• No mosquitoes or ants

• Window closed (balanced by "no mosquitoes")

All in all it was a pleasant experience and the staff was helpful and friendly. I recommend this hotel.

• Halal food
• Good receptionist
• Location is really good

• None

I think the choice of Nouvo City Hotel is right for Muslims in choosing AQ, because it provides halal-certified food. the location is also in the middle of the city and has a beautiful view of the city.

• Excellent

In this quarantine period we are only in the room, sometime in rooftop, eating, we need a scale in the room to control our weight ;), thank you

• good

• no

niceeeeeeeeeeeeeeeeeeeeeeeeeeee gooddddddddddddddddddddddddddd happyyyyyyyyyyyyyyyyyyyyyyyyyyyyy …..

• Kind staff
• Clean and spacious room
• Delicious Halal food
• Fast internet
• AQ measures applied smoothly and properly

• Can't think of anything negative.

Loved my stay. Loved the hotel. Will definitely choose again. Thank you for taking care of me these 7 days.

• Clean
• Comfortable
• Specious
• Great services

• Null

It was a nice stay despite quarantine limitations. Good food and great services by hotel staff. Quick response to our request even better than 5 star hotels

• Line chat
• All staff nice
• Real fork knife spoon (no plastic)
• Soap for dishes
• Room space

• Dust on painting above the bed and light
• Shower need to be clean
• Windows shower not clean
• Noise water due to swimming pool
• Window not fully close (mosquito can enter)
• Electricity problem: when turn on the fan, the TV and all stuff shutt down
• TV is very old and not front of bed
• Food is not good
• Too much plastic for meals
• Fridge noisy
• Air dryer turn off after 1 minute

Should advise people what is the consequence if one parter is positive in same room. And ask then to sleep in separate room for the first day

• Service, place, food and room all good.

• don't have hairbrush

The hotel should plus+ hairbrush also. And another things I like service of this hotel too much it made me satisfy for this quarantine. Absolutely this hotel is good choice for me if I have opportunity I will visit here again. Thank you.