Hotel Verve - Hotel

• Reasonable comfort and quality for cost

• Communication was subpar - I had to initiate all communication which was stressful.
• No emails or calls were returned.

The experience was generally fine but the lack of communication is what caused stress. The whole set of procedures seemed relatively loose which confused us given the reason for being in quarantine in the first place. Everyone at the hotel was nice and pleasant.

• comfortable beds
• very clean room
• plenty of water provided
• central location

• poor communication
• poor cold food, no choice offered

The room was fine but we found the communication very poor. We were given the pcr test in the carpark by someone who spoke no English. We were then dropped at our room; no one told us what was going on, no one gave us the wifi code, no one offered us food or drink even though we'd been flying all day and arrived after 8pm. There was no information in the room about what to do either. We rang for food and some dinner arrived nearly 2 hours later- no choice offered. Next day, breakfast was dropped outside our room and was cold. The manager spoke to me about arranging our next pcr test at a local hotel in 7 days but when I rang back 6 days later no one knew what I was talking about. If you were a tourist arriving in Thailand for the first time I think it was a bit of a cold reception to be honest.