DoubleTree by Hilton Phuket Banthai Resort - Hotel

• Made our first week in Thailand very enjoyable and comfortable. The staff are friendly and amazing, special mention to Veer for being so welcoming and attentive, he made our stay! Also to the pool bar staff for making our happy hour drinks!
• Hotel is beautiful, lovely pool, lovely breakfast and great bars out the front. Location is great, close to everything but also quiet.
• Becky and Doug - England

Made our first week in Thailand very enjoyable and comfortable. The staff are friendly and amazing, special mention to Veer for being so welcoming and attentive, he made our stay! Also to the pool bar staff for making our happy hour drinks! Hotel is beautiful, lovely pool, lovely breakfast and great bars out the front. Location is great, close to everything but also quiet. Becky and Doug - England

• Great Hotel
• Fantastic Location
• Friendly Staff
• I would stay at the Doubletree Hotel by Hilton again happily

Great Hotel Fantastic Location Friendly Staff I would stay at the Doubletree Hotel by Hilton again happily

• Great support during Thailand pass application
• Easy transport from airport and back
• Excellent service all around
• Love the out door bars on the road side (Mojito with Khun Rio)
• In room dining was great
• Smoking on balcony
• Nice garden and pool
• Excellent location

• Bit small room size
• Not good TV programm (well wanted to stay home one night) - could be better

I enjoyed the stay and will definitely come back if I will plan to go to Phuket again. The staff is really outstanding.

• Strong Wifi
• Great Breakfast
• Comfy Beds
• Friednly Staff
• Clean and Big Pool
• Fitness Centre with Sauna and Steam
• Cookies on arrival

• None, seriously

Our room was more than comfortable and spacious, with a balcony overlooking the beautiful blue pool. We had clean towels within 2 minutes of requesting them each day or housekeeping would simply replace them when they cleaned the room, daily. The beds are of great quality and honestly better than the bed i have at home! Extra pillows were provided too. Bobby assisted in getting us a LAN cable so that we could connect our devices directly to the internet.

Every night Snow, Ninna and Air assisted in taking our temperature and scanning our Mo Chana app, they were always great to deal with and super friendly.

The ladies at the breakfast service were great too in the fact that they literally made you feel at home and bent over backwards to accommodate any request that we had. Thank you to Jasmine and Fongbeer( Could have the spelling wrong).

Lastly, Sam was an absolute gentleman and stand up guy. I first spoke to Sam via email while making my booking and I'm really glad i did as he took such good care of us, personally assisting us where he could and always willing to give some advice or lend a helping hand, Thank you Sam, really appreciated.

• Service
• Comfort
• Great room
• Breakfast
• Clean

A great and relaxing experience to have after a long trip. The hotel was very supportive in terms of the application for COE and the entire entry process up until the moment of arrival. Very clean and cosy room. Wide breakfast selection. New COVID measures reassuring.

• Great hotel with fabulous staff
• Super clean everywhere
• Excellent restaurant and amazing breakfast selection
• Lovely rooms and no disturbances at all
• Nice gym with excellent facilities
• Great location

From checking in to leaving I was most impressed not only with the quality of the hotel but also the staff. Asian service is the best but these guys deserve a mention as they’re always happy to help with any request and nothings to much trouble for them.

• Exceptional customer service from the best hotel staff I have ever encountered in my over 30 years of traveling.

• COVID sucks, but the hotel staff goes out of their way to make your stay as enjoyable as possible.

Will definitely choose this hotel over all others in Phuket to begin my stay, because the friendliness, helpfulness, and superior customer service the staff here provides cannot be beat. Also, the breakfast buffet is outstanding and provides the perfect start to my morning.

• Very clean overall
• Daily cleaning
• Friendly and professional staff
• Fast check in and check out

The overall experience with Double tree Phuket from initial contact and booking untill check out was excellent. Thumbs up to all the team there ,we really appreciated your efforts to provide us with the best service.

• Exceptionally attentive, helpful staff
• Quiet, comfortable room (not refurbished)
• Very good, plentiful breakfast selection
• Wifi and international TV channels more than adequate
• Relaxing swimming pool
• Location, proximity to restaurants etc. (if Patong is where you want to be)
• Excellent value for money

• Air conditioning was very effective, but noisy (I ended up cycling it on and off)

Without doubt, this hotel's greatest assest is its staff: reception, dining room, and cleaning staff all performed exceptionally well. The unrefurbished rooms (in a quiet wing) are absolutely fine. If you are looking for a super-modern hotel, with a view of the sea and surrounded by lush gardens -- you may wish to look elsewhere, since this hotel is in a built up area. But if you're happy being close to everything on Patong Beach while serving "Phuket Sandox detention", this one fits the bill perfectly. And the price for the room (only) is very reasonable, supplemented by daily breakfast @ 200 baht. I wouldn't hesitate to stay here again.

• Good locatikn

• Lack of a relaxed bar

All fine - staff very friendly - I couldn’t find somewhere comfy to sit and read a book though, room fine although bed too soft and curtains not blackout.

• I found the whole Phuket experience very enjoyable

• Not everything open and bars closed early due to covid.

I did asq in January and Phuket sandbox in September, I would advise everyone to do sandbox. It's a super experience and so much to see on island you will never be bored. Covid tests and measures I found a slight inconvenience but fully understand reasons for this..

after changed quarantine period from 14 days to 7 or 10 days. the hotel never inform that i can go out 4days earlier than orginal schedule.
they said that its not refundable. but other hotels notice to customer and refund payments. its not like 4star Hotel attitude. seems management problem.

• Breakfast was so good many choices
• Room clean and modern
• Stafff pretty much friendly

• N/A

I will recommend this hotel for who will come for quarantine or traveling alone , friends or family this hotel comfortable for everything near by beach and shopping, massage and they have best bar with life music

• Very friendly and warm staff members in the reception/restaurants and across the property. Make the guest very welcome
• Great food and good choice of options for all meals. Breakfast buffet was very extensive and well planned.
• Great location of the hotel as it is right across the beach and also very close to all the various other dining and shopping options

• Nothing negative at all . We had an excellent stay and the property should keep up the great service levels.

My Son and I stayed at the hotel from 27 Aug to 10 Sep as part of the Phukhet sandbox program. Overall very warm and friendly staff (Even while MAKING THE booking the team was very helpful). Great hotel with all the amenities. Restaurant had lots of choice of food options (Thai/Western) which were equally delicious and the breakfast buffet was really extensive. Property is across the beach and very close to dining/shopping and entertainment option. But the big differentiator is staff across all areas of the hotel (Special call out to K.Samrat and K.Air) who really go the extra mile to make the stay special for all the guests. Absolutely loved staying here and will stay here again.

• friendly services really appreciated

• not much to say

this was an excellent place to stay to meet the SHA requirements. I have been associate with using Hilton hotels all over the world and this one is really a pleasant experience in difficult times. thank you to all

• Staff friendliness & made us feel at home
• Sandbox Support was excellent
• Very Clean
• Large room was well designed
• Excellent Breakfast

• Dinning Experience (only once) not good - too noisy - music too strong - conversation not possible, we dinned at another hotel near by every night.
• First time I have had to pay for an upgrade ! Have had in the past been upgraded to amazing suites without additional payment!

We appreciated all the team - especially Bobby, Samrat, Fongbeer, Jasmine, Timmy, as well as others

• Professional, courteous, friendly, helpful, comfortable.

• Weak Wifi.

This is a mid range hotel with decent amenities. The highlight for me was the staff. I must give a big shout out to both Bobby and Sam at the front desk. The ladies there were also extremely helpful and pleasant people but both Bobby and Sam went out of there way to make sure that everything I needed was attended to. Fongbeer and Jasmine working in food and beverage were also extremely nice ladies but my favourite was June. June retired the day before I checked out and she was the sweetest and hardest working lady at the breakfast buffet. Good luck June! All in all, Thai people are amazing, their approach to life and their positive and attentive nature is something rarely found on the big blue dot these days. Thank you for a very pleasant stay as I would recommend the hotel to anyone and everyone I meet. Khob khun krup...mak mak.

• Awesome staff, breakfast was amazing along with the service (especially FongBeer). Gym was adequate size for only 20% occupancy but would be too small in normal times.

• Breakfast was always freezing cold. Bring a jacket or sit outside the restaurant. Only complaint with the room is there was no desk.

Would stay here again due to the staff and location. Great breakfast, and amenities such as the 3 swimming pools. 20 second walk to the beach.

• Extremely Warm Hospitality
• Excellent Service
• Nice Pool for Chilling and Relaxation

• Wifi Speed can be better but can still watch Netflix on the wifi

Both my wife and I had a great stay at DoubleTree by Hilton Phuket Banthai Resort.

I like to say a special thank you to Nitin for recognising my Hilton Honors Gold membership and upgrading our room. It was also nice and great to chat with Nitin during my stay at the hotel.

I also like to thank Air for helping me solve my Hilton app issue with regards to missing stay confirmation at the hotel in the app as well as for the nice breakfast boxes that they prepared for us on our day of departure at 5am.

A number of the staff greeted us by our names at the hotel and this gives us an extremely warm feeling just like coming home to Thailand. The service is impeccable as well where they will go out of their way to accommodate reasonable demands.

We also celebrated my wife's birthday here making this a memorable stay. Thank you all so much for the room decorations and the cake as well as drinks.

I will be back here as a Diamond (hopefully soon) in future.

Cheers my friends!!!

• Great location, next to the Patong Beach

• Air conditioner has smell

Overall is good. Staff is friendly and helpful. Will recommend for the hotel for guests to stay.