Hotel Amber Sukhumvit 85 - Hotel

• Nothing positive

• The worst hotel communication I have ever experienced
• Didn't reply to my emails
• Only interested in taking my money, after that zero interest in helping or accommodating me

Terrible experience, in my opinion this hotel is a scam, after they took my money they didn't reply to my emails. They have absolutely no interest in customer service or communicating. I am a frequent global traveler and this is the first time I've experienced such a terrible customer service, I strongly advise to avoid this hotel.

• Clean room with good layout
• Very good WiFi strength
• Hospitable and polite staff
• Good breakfast
• Smart TV with YouTube functions

• Quite slow in responding to email and hotel confirmation

Large, clean room with a very comfortable bed. Balcony access for those who smoke. Hotel staff very prompt in informing the outcome of the PCR test. Once negative, guests are allowed to leave the room for breakfast or go to the convenience store. Pickup from airport is done swiftly even though you are the only guest. They will not make you wait for other guests from other flights and go together. Overall a very pleasant stay.

• Good location, easy swift check in after PCR is done upon arrival at hotel

• No negative areas for me

Hotel Amber Sukhumvit 85 really makes my stay in Bangkok a very pleasant one especially during this Covid period. I’m really impressed, highly recommended to all foreigners!

• Total lack of service.

Really quite awful. There is a total lack of service here. They do not inform you of your test results, and they take a very long time to get. I stayed twice for day 1 and day 5 test and go. both times the rooms were not clean. Hairs on the floors, pubic hairs in the bathroom. Gross. I have ordered food, which never arrived. Calling the restaurant is unresponsive. Asked for more water, none arrived. I don't recommend

• Can not reach the hotel on the phone or email

Trying to call the hotel for 2 days and no one pick up the phone, no email response not sure if they will come pick my husband tomorrow very bad management

• No bad comments. Stayed here last year on 16 night ASQ. No complaints.

• None.

As above. Excellent hotel. Airport pick up. Good clean rooms. Food very good. Staff very good. Good service. Highly recommended. *****

• Everything

Had a fabulous stay , had to do the 15 nights quarantine in the hotel. Wonderful stay Would definitely recommend, The microwave in the room enabled me to ensure all food was hot!!!

• All positive

• None

Everything was good! Very friendly Staff! Room was good! Internet was good! If i would make Quarantine agin i would choose this Hotel again

.... . ..............................................................................................

everything to the best of satisfaction. Clean rooms, good food, good service, good care, everything was great

• Good Bed

• Once booked the hotel would not answer any of my emails. That alone would be enough not to use this hotel again.
• It was was also an hour from the airport.

There are better options. This was not my first quarantine hotel. and not even my first in Bangkok.

• all is well and good for me

Total is good , and sure for next time if i return to Thailand, i will be here again................

• Very professional and efficient. Good Thai cuisine although limited in spread.

Overall very positive experience. Will recommend to others. The balcony was nice and the food also. Nice professional and efficient service. Tests done on time. And service was very responsive.

• BON ACCUEIL
• PROPRE
• SERVICE CORRECTE
• POSSIBILITE DE COMMANDER DES PLATS DIVERS

• NOURRITURE PEU VARIEE
• PAS DE PROGRAMME EN FRANCAIS SUR TV

Hotel sympa, bon accueil, chambre comfortable et agréable avec vue sur vegetation, service efficace, piscine accessible,

• Internet wifi

• Food always cold and no warning that it arrived. Cleanliness of the room upon arrival very poor,
• No knowledge in front desk of refund system.
• No knowledge of amounts to be returned
• No correct info or amount returned

Would be a huge improvement if they simply could explain why from 35, 50% is 15.5 Instead of sending a picture with old and new prices.

• Spacious room
• Balcony area/smoking area
• Fast WiFi

• Food quality inconsistent
• Lumpy bed

The hotel room was very nice and comfy, and the junior suite was a nice amount of space for one person. I really appreciated being able to open the balcony door for some air, and be able to sit outside and smoke. The staff were all very nice and friendly, and very helpful. WiFi is fast and stable, streaming movies all day or doing video conference meetings was no problem at all. However the food quality is very inconsistent. Every single meal I received was stone cold, and sometimes things with cream/dairy in them smelled like it had gone bad. Thai selections for food were generally quite good, but the Western options were a little hit and miss. GrabFood is your best friend, but deliveries are only allowed to be received from 1pm-7pm. The bed in my room was lumpy with several big dips in it on one side, it took awhile to get comfortable. Some days things were a bit disorganised, i.e I was not informed when I would have my 1st Covid test and nobody replied to my questions on "Line" even when I asked several times. Several times I had sent my temperature but it was not checked on the app, and they called me up to report my temperature even though I already had. I had paid for 14-days quarantine but I was eligible to do 7-days, the refund was processed very easily upon checkout though it takes several days if you do not have a Thai bank account.

• Comfortable room
• Good food

• Management take forever to reply emails
• Feels like they are trying to avoid paying me my refund, hoping I'll just disappear…

I'm staying at hotel Amber on the recommendation of a friend, and ever since starting the booking process, they have always been very slow replying emails (sometimes having to wait a whole day). This made applying for the COE very stressful. Now that the quarantine period has been reduced, they are due to refund me for the extra days I won't be needing. They agreed to refund the money, but now are completely ignoring me, I have no idea if they are planning to refund the money or just wait for me to leave. The hotel staff are very good but they can't help me with this matter, it's the upper management playing games with me.

Aside from upper management, this hotel has been just fine and I have no other complaints.

• Big, spacious, fast internet

• Toliet flushing power is not strong enough. Takes multiple flush for big business!

Overall had a pleasant experience for ASQ, eap the internet which is very important. Food options are alot and service is good.

• Wifi
• Service
• Food
• Clean
• Balcony

• Water pressure
• Outside noise

The staff was great! I needed a sim card and a staff member used her ID to purchase one fir me, but of course, I returned the the sim when I checked out.

• Clean and comfy room

• Food not so nice

The hotel was clean,Comfy bed and staff very friendly. Good location very convenient. and good price