Continuously getting the meals wrong, assuming Westerners only want Western food
No laundry and no way to get laundry done
Room on the small side, have to eat in bed or move everything off desk
Room cleaning only once per week
No snacks in room
I'm on day 9. Arrived in the early AM on 3/2. Mug shot with passport taken multiple times, then led to an elevator with a key card and a room number. My fiancé, a Thai national, traveled here 3 days before me and had been in the next room for 72 hours. I still haven't figured out whether the rule about unmarried couples having to stay in separate rooms is for safety/health or morality.
The staff is polite and helpful. I believe that my interaction with the staff would be better if 1) I knew Thai; 2) I understood more of the cultural nuances here. I'm learning the language while in ASQ.
The view from this side of the hotel is not great. The room and its furnishings are about average, albeit a bit cramped unless I clear the desk which means unhooking a half dozen gadget chargers and what-not. But everything is quite new and in good shape.
The aircon is strong. I have to shut it off sometimes.
The shower design has me scratching my head. The door opens on the left -- inward. That prevents me from gradually getting wet, feet first while the shower warms up because I enter right under the water stream. Being from Colorado in the winter, I'm used to waiting for water to heat up. Here, it's almost instant, so the shock is short-lived.
The refrigerator came stocked with Coke and Sprite, neither of which I have drank for years. The bar is stocked with instant coffee, tea and the various accoutrements. I finally worked through the 6 300 ml cans of battery acid and requested more. The hotel was out of soda but was able to go to a 7-11 and buy some ginger ale which arrived as Sprite although I appreciate the effort!!
Getting the correct meals have been a challenge. I love Thai food, but the hotel has delivered me Western breakfast two days in a row now. to look at my meal selections which are 100% Thai for all 21 meals on the 7-day meal selection form.
The laundry is an issue. The hotel left a bag of laundry powder in the bathroom. When I arrived, I wondered what heck that was for. After collecting about 5 days of dirty laundry, I contacted the front desk to request a laundry bag. I was told there's no laundry service due to COVID. Okay, fair enough. Do they have a list of services I can call? No. So we googled around and found a handful of laundries to try. After the 3rd or 4th call, it was proving to be fruitless. We still don't know whether any laundry services are open in this area. I see other ASQ with laundry service, so I think this is more about the hotel and not COVID.
Other hotels provide a snack tray but ours doesn't.
The food tastes excellent. I've complimented the chef a couple of times. But the way the food is delivered -- everything in a multi-section cheap plastic tray. Other hotels separate the various "courses" into separate containers. I have had to contact the desk and ask for chili power and hot sauce to the point that I've given up asking.
Would I stay here again? I think I'd probably try a place more central and in a better part of town.