Best Bella Pattaya - AQ / ASQ

• Food good quality and quantity
• Service staff always available
• Room good size with good WiFi and qircon

I am glad I chose best Bella as everything was done to make the stay pleasant and easy. It is just a shame that it is not possible to walk in the roof garden after covid test.

• Fast wifi connection
• 2 small tv's, one big android smart tv
• Free Netflix
• Can order food etc. from outside
• Good shower, hot water and pressure
• Amazing Pattaya views from the balcony
• Fitness bike for extra fee (2000b)
• Safety box in both bedroom
• Big apartment = big privacy

• Staff don't speak thai
• Staff don't react to thai messages
• Lack of information about quarantee, daily routines...
• Staff forget to answer our questions several times
• Water leaks from windows during heavy rain
• Staff don't care about complaints
• Can not use Netflix if other rooms are watching (4 user limit!!!)
• Non-secure wifi, basically you need to buy VPN
• No cleaning during 14d, no equipment were given for cleaning!
• Unbelievable use of plastics. Every day tons of plastic trash!
• Not enough coffee for 14d quarantee. Why you save on this?!

At the airport our transfer was delayed 15 mins as the driver forgot to take gasoline. Not a good start. At check in we were offered 2nd floor room, which was not the same on photos. Nothing was same. There was no views what so ever, layout was different what we saw in photos, etc. Luckily we got a better room from the 7th floor (after they poorly cleaned it). Every day there were some ups and downs. For example: Every time it rained, water went through the window holes to the floor and walls. Lots of it. We complained, we even sent them a video to show we were not kidding... and hey, they didn't care! We needed to use all of our towels to take care of the mess. We needed to fix the problem. They didn't even want to give us new towels at first. Seriously! We saved your property and this is how you paid back! (Next day we got a new set of towels). Other example: Wifi here was super fast 300mb, but it was not secure. At all. Why there were no passwords? First thing i did, i bought a VPN to make it secure, myself. Also, every day somebody was blocking our tv's chromecast, as there were no private passwords. You could use everyones wifi. And that free Netflix... what a joke, it was only for 4 users, so if your neighbours were also watching, no chance for you to see anything. After the first day i bought my own Netflix (it's only 400b). Food was very tasty and they prepared western food very good, but omg how they waste food and plastic. Too big portions, everything is packed with plastic cups and bags... It was heartbreaking! Also, there were no info about quarantine procedures. Nothing was given. In room you could find an info card but it was badly outdated with wrong info. One morning they called us at 10am, we needed to go to covid test at 10.05am. Seriously!!! 5 mins time to prepare. No info about the last test result. You would at least think the testing procedure is safe. No, it is not. Guests could wander around freely, there are no escorts from / to the room. I bet you could even go butterfly around the city and they wouldn't notice (we didn't of course). Also, the last covid test was far too early and at the check out results were already over 72hrs old. This put us in big trouble when we continued to other province. And finally: Hotel cut our phone line for last 3 days. Maybe because they didn't want to answer our questions anymore or maybe because they didn't speak thai. In Thailand, in thai ASQ hotel. Can you believe it? I could go on and on with this, but here is the point: After everything, we enjoyed our stay and it was worth the money... but no thanks to hotel management and other staff. I understand this review is a negative overall, but somebody need to do it! With just a little more effort you could make this place the best ASQ in Thailand. If you start to care. It's time to wake up in the management. Lights on!

• Great WiFi
• Loan of an exercise bike 2000 bht
• Can change your meal choice by contacting reception. (If you can remember what you ordered a week ago)
• Plenty of food each meal.
• Good aircon
• Netflix and YouTube channels (A godsend)
• Set of condiments. Salt pepper and a few sauces.
• Small cups with a kettle and cutlery.
• Plenty of bottled water.

• No bedding change for the full 15 day stay.
• No mop or brush to clean your room.
• No replenishment of coffee, tea, sugar and milk. What you get in your room is to last you the full stay.
• Food was plentiful but repetitive.
• All instructions are given to you on arrival but after a long journey retaining the information is at its best.
• 3 towels to last 15 days.
• If 4 people tune in to Netflix you can’t use it.
• Chinese sub titles came on to Netflix halfway through the stay.
• I didn’t like the waste of all the plastic containers which went into the bin.

A well reasonably well run operation that starts from picking you up from the airport to getting your certificate on discharge. Take extra tea, coffee and possibly some booze if you fancy a tipple now and then.( No extra duty free at Bangkok) If you like a decent cup of tea bring your own cup. I recommend a walking exercise programme on YouTube which kills an hour and keeps you active. Also using the exercise bike kills some time. I threw a lot of food away as I got bored with the variety. I did change my breakfast to 2 milk 2 cornflake and some fruit which helped. Meals are packed in plastic boxes and left outside your door in a plastic carrier bag at 6-12-4 As a plus I did loose 6 kg by no booze light exercise and careful eating.

On saving the planet I am sure a better way to save the plastic containers would be to but the food in a better quality plastic box with the room number on it so it could be reused.

• Food was good, and plenty of it
• The Sea View Room with a balcony was excellent, without this it would have been hard.

• No Laundry
• No Room Cleaning
• Food Menu a bit monotonous for 14 day quarantine

The hotel was well managed, however, with no room cleaning or laundry this is extremely unhygienic, I am sure that this is not the hotels doing. After a number of requests the hotel provided a change of bed sheets and a mop/bucket to clean the room, If you have to quarantine and these rules stay in place I would not quarantine again this does not reflect on the hotel, it is all to do with the rules/regulations. If the rules changed I would recommend this hotel for quarantine

• Ocean view

• Awful food

The open balcony made up for the basic amenities. Food was not great so loosing weight was a nice bonus in quarantine. Staff was generally friendly and helpful

• Specious room.
• Balcony.
• Good internet.
• Nice big TV.
• Quiet hotel.

• None.

In general i had a good stay, if i have to be in qurantaine again i might come back here but then i book a sea view room.

• Well Done!

• Any problems, the personnel assisted m quickly and took care of them.

From the pick up at the airport, the drive in, the checkin and the complete stay everyone was professional and courteous. My room was very nice, no surprises, great food and service, great WI-FI and Smart TV. Made quarantine much easier!

• Food succulent and in large quantities.
• Room and spacious balcony.
• Large connected television.

• No change of sheets (but hey, with a double bed and a small bed and 3 towels, there is a way to manage.
• Rather thin walls and too powerful television volume.

Almost nothing to complain about, if I come back this year, I would definitely take this ALQ hotel again. Very friendly and very responsive staff. And everything that has been agreed has been followed to the letter.

• Spacious room, you wont feel so locked up
• Good food, quantity and quality is good
• Wifi, very good
• Balcony,

• Power cut, after heavy rain
• Yoga mat, a bit dirty/old

Overall, I had a great 14-day stay. Room is spacious which allows you to move freely and not feel so constricted despite being quarantined. Having a balcony helps too for a change in atmosphere.

• Great food , Great room, Great staff

• None

I have only good things to say about this hotel. As a quarentine place/hotel i am happy i stayed at Best Bella Hotel

• Food was delivered according to selected options in menu.
• Balcony was accessible.
• Agreed to take 5000 THB as deposit for booking.

• Failure to replace bed linen after at least half the time or after 5 nights.
• My email about change of linen was neglected.
• Hotel WiFi was periodically dropping off from WhatsApp (connected to WiFi mobile phone was not receiving messages / call during unexpected drop-off)

Without Prejudice: Overall I would rate as only 2* because of both main failures: about change of bed linen (failure to bring in to the door the clean set) & WiFi dropping off from WhatsApp connection unexpectedly - I was missing calls & messages.

• Best Bella hotel not yet refund my money

After 17 days that I finished my 7 days quarantine, Best Bella hotel not yet refund my money in a local thai bank account

• Great View of the water
• Food Service is healthy
• Great Price (7 day stay)
• Flexible and Nice staff

• None

This hotel was quick to answer my request online for a short notice booking. They were polite and great to work with while booking. I was lucky enough to book the 7 days stay when Thailand still allowed it. Pick this hotel's sea view rooms to make your quarantine a little better.

• A really quite hotel

• No negative things

It was a good and quiet ALQ time. YouTube and Netflix are available. The balcony is perfect. The food was also ok

• Very quick and helpful with emails during booking.

• Fit ygrsfartfccfxzs

Do not dictate minimum number of characters or I will just end up writing meaning less rubbish.

• Easy check in.
• Room was very clean and set up nicely.
• Food menu was good and every meal delicious.
• You will not go hungry. A lot of food given.
• Staff was very polite and attentive to my needs.
• Roof top time after first test will help you get through it.
• Open balcony use was also a necessity for me.

• Being in quarantine
• Having a fantastic view of city and ocean but cannot partake.

I will definitely quarantine here on my next trip later this year. The price was well worth my time. I definitely suggest the ocean view room with open balcony.